Useful Links and Contacts

Train Information

For information about the scheduled timetable and engineering works try the National Rail Enquiry Service on 0845 7484950

Also WAGN’s web site http://www.wagn.co.uk/ is regularly updated with news of late running or cancelled trains. It has a particularly useful live departure information section, under “wagnlive” -> “departures”

Complaints

Complaints about local rail services should in the first instance be raised with WAGN. Write to:

WAGN
Station Road
Cambridge
CB1 2JW

e-mail: email@wagnrail.co.uk
Fax: 01223 453606

If a satisfactory response is not obtained, you could try one of the two bodies listed below, whichever is more appropriate for your journey:

London Transport Users Committee,
6 Middle Street,
London,
EC1A 7JA

Phone: 020 7505 9000
Fax: 020 7505 9003
http://www.ltuc.org.uk/

Rail Passengers Council for Eastern England
3rd Floor Zone 4,
Stuart House
City Road
Peterborough
PE1 1QF

Phone: 01733 312188
Fax: 01733 891286

You are also encouraged to use the HRUG forum to air grievances, although we are unable to intervene in individual disputes.

Rail Lobby Groups

Railfuture is the independent voice of rail travellers in the UK, campaigning for better rail services. Find out more from their web-site at http://www.railfuture.org.uk/

Railway Magazines

For the latest news on rail issues, the magazines below should be available from all major newsagents, such as W.H.Smiths:

• RAIL
• Modern Railways